FAQs

Please write all personalization details of your order in ''Note for Seller'' section at check out.

Your orders ship from The Netherlands.

Please note that shipping times include production times. I always try to get your order done as fast as possible.

We value the satisfaction of our customers. Nevertheless, if you have any reason that you are not satisfied with your purchase, please contact me within 3 business days of receiving your package. You can return the product within 7 days since the day you received it and get a refund.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I'm going to issue a refund of your order when I receive it,

***CUSTOM AND PERSONALIZED ITEMS CAN'T BE RETURNED OR EXCHANGED.***

International customs: Usually, all orders are exempt from taxes and duties, but some countries may charge custom fees, so, please contact your local custom office for more information. Possible custom import taxes and duty fees are responsible by buyers.

Gold-plated jewelry is a thin layer of gold alloy that’s bonded to a base metal. We use sterling silver in our workshop. Gold-plating mimics the look of fine gold jewelry without the price tag.

In order to protect your pieces it is recommended to avoid contact with sea water, pool, perfume, hair spray, detergents or any harsh chemicals.

Store your jewelry pieces in a cool and dry place – It would ideal if you could keep it in your gift box that we send you.